Warranty

At Full Tilt Auto Body & Collision, we take immense pride in the quality of our collision repair services. As a family-owned and operated full-service collision center in West Hatfield, MA, since 2008, we have been recognized as the “Best in the Valley” in Body Work & Auto Painting since 2013. To demonstrate our commitment to excellence, we offer this Limited Lifetime Warranty on all collision repairs performed by our facility.

Warranty Coverage:

This Limited Lifetime Warranty is provided to the original customer and applies for as long as you own the vehicle. It covers the following areas:

1. Metalwork:
   • We provide a Limited Lifetime Warranty on all metalwork and framework, including welding and the application of materials used in collision repairs, against defects such as cracking, flaking, pitting, or deterioration.
   • Note: This warranty does not cover rust or corrosion.
2. Painting, Stripes, and Decals:
   • We offer a Limited Lifetime Warranty on painting-related priming and paintwork against issues like solvent blistering, peeling, hazing, and excessive loss of pigmentation.
   • The application and adhesion of decorative stripes and decals are also covered.
   • Exclusion: Paint imperfections or deformations caused by corrosion are not covered under this warranty.
3. Mechanical Repairs:
   • We provide a one-year Limited Warranty on all mechanical repairs directly related to the original collision damage.
4. Parts:
   • All new parts installed by our facility carry the warranty provided by the manufacturer. This warranty does not extend beyond the manufacturer’s warranty.

Exclusions:

This Limited Lifetime Warranty does not cover:

• Incidental costs such as towing fees, car rental charges, travel expenses, or assemblies and components not specifically covered by this warranty.
• Consequential damages, including damage to other assemblies and components resulting from a defective part installed or repaired during the collision repair.
• Rust, surface rust, and/or damage caused by rusting of interior or exterior panels.
• Paint imperfections or deformations due to corrosion.
• Damage resulting from unreasonable use, maintenance, or care of the vehicle.

Customer Obligations:

To benefit from this warranty, the vehicle owner must:

• Refer to the work order number provided on the final bill of repair when requesting warranty service.
• Have any warranted repair, adjustment, or inspection made only at Full Tilt Auto Body & Collision during normal business hours.

Nullification:

This warranty becomes null and void if:

• The repair is altered, adjusted, or tampered with by any person not authorized by Full Tilt Auto Body & Collision.
• The original owner does not present any warranty claims directly to Full Tilt Auto Body & Collision. This warranty applies only to the original owner and is non-transferable.