Need help with a repair, estimate, or claim?
Tow-ins
Tow-ins and non-drivable vehicles
If your car cannot be driven after an accident, have it towed straight to Full Tilt. We accept tow-ins from any tow company or roadside service, secure the vehicle in our lot, and start the estimate and the insurance claim right away.
- Any tow company
- Works with all insurance companies
- Estimate started on arrival
- Limited lifetime warranty
Voted Best of the Valley for Body Work and Auto Painting by Valley Advocate readers, eight times since 2015.
When the car cannot drive
Tell the tow driver: Full Tilt, 164 West St, West Hatfield
After a collision you usually get asked where the car should go while you are still on the side of the road. You do not have to send it to the shop the insurer or the tow company suggests. In Massachusetts the choice of repair shop is yours, so give the driver our address, 164 West St, West Hatfield, MA 01088, and the car comes straight to us. If it was towed somewhere else first, call us and we will arrange to bring it over.
Once it arrives we photograph the vehicle, log it into our secure lot, and open the estimate. We always need your VIN, phone number and email, and if insurance is involved, the carrier and claim number. From there we handle the claim with your adjuster, including the tear-down and any supplement for hidden damage, and we keep you updated at every stage.
What's covered
From the tow truck to the keys back in your hand
A tow-in is the start of a normal collision repair. The only difference is that we handle the first few steps for you.
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Tow-ins from any company
AAA, your insurer's roadside service, the police-called tow, or a local operator. Any of them can drop the vehicle at our shop during business hours, and we can arrange after-hours drop-off by appointment.
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Secure storage
Your vehicle sits in our lot while the estimate and the claim are sorted out. We document its condition on arrival with photos.
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Transfer from another yard
If the car went to a tow yard or another shop first, we arrange the second tow to Full Tilt and work with your carrier on the storage and tow charges.
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Insurance claim handled
We work with all insurance companies. We open the claim with your adjuster, write the estimate, and send supplements with the manufacturer's procedure as documentation.
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Total loss help
If the damage is beyond repair, we give you the repair documentation and information you need to negotiate a fair settlement, and walk you through the next steps.
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Rental vehicles
We have our own rental vehicles, and we can arrange for Enterprise to pick you up at our shop.
How it works
What happens after a tow-in
Four steps, and we handle the first three before you have to do anything.
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The tow
Give the driver our address, 164 West St, West Hatfield, MA 01088. If the car is already somewhere else, call us and we will arrange the transfer.
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Arrival & estimate
Send photos through the form, call, or stop by. Every inquiry gets a response right away, and we aim to write the estimate within 24 hours. We always need your VIN, phone number, and email. We photograph the vehicle on arrival and begin the tear-down so hidden damage is found early.
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Insurance
We work with all insurance companies, send the estimate and photos to your adjuster, and handle supplements as the repair uncovers more. If the vehicle is a total loss, we help you through that process too.
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Repair & delivery
Structural pulls, panel and paint, ADAS calibration where required, then a final inspection before you pick up. The work is backed by our limited lifetime warranty on workmanship.
Common questions
Tow-in FAQs
Can I have my car towed to Full Tilt instead of the shop the insurer suggested?
Yes. In Massachusetts the choice of repair shop is yours. Tell the tow driver to bring it to Full Tilt, 164 West St, West Hatfield, MA 01088.
What if the car was already towed somewhere else?
Call us. We arrange the transfer to our shop and work with your carrier on the tow and storage charges from the first yard.
Who pays for the tow?
When the accident is a covered claim, towing to the repair shop is usually part of it. We include the tow and any storage on the claim paperwork, and we tell you up front if anything would fall to you.
Can the tow arrive after hours?
During business hours, Monday to Friday 8am to 5pm, the tow can drop the vehicle any time. For evenings and weekends, call ahead and we will arrange a drop-off.
What do you need from me after a tow-in?
Your VIN, phone number and email, the keys if you have them, and the insurance carrier and claim number if a claim is open. We take it from there.
What if my car is a total loss?
We give you the repair documentation and information you need to negotiate a fair settlement with your insurer, and we walk you through the next steps.
Our work
Before and after
Real repairs from the Full Tilt shop floor. Tap any photo to see the finished result.
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2026 GMC Sierra 2500 HD AT4 Crew Cab, Coastal Dune
This nearly new Sierra 2500 HD AT4 came to us after a hard right-side impact that damaged both right doors, the cab side and the bed side, along with the right-side wheels and suspension. We put the truck on our frame equipment for a full set-up and measure, made the structural pulls, and sectioned in a new right cab side panel below the roof line, backed by a destructive weld test, weld-through primer, seam sealer and corrosion protection. Both right door shells and the right bed side were replaced with GM parts, the right-side hub, leaf spring, wheels and drive shaft were replaced, and the suspension and alignment were inspected. Our refinish team sprayed test panels to tint the Coastal Dune paint and blended it into the adjoining panels for a seamless color match. To finish, we completed pre- and post-repair scans and the OEM-required ADAS safety recalibrations before the truck went home.
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Serving the Pioneer Valley
Tow-ins from across Western Massachusetts
Tow trucks bring us vehicles from Northampton, Easthampton, Hadley, Amherst, Greenfield, Whately, Deerfield and the whole Pioneer Valley. We are on Route 5 in West Hatfield, a short run from I-91. We have our own rental vehicles, and we can arrange for Enterprise to pick you up at our shop.
- West Hatfield
- Hatfield
- Northampton
- Easthampton
- Southampton
- Hadley
- Amherst
- Whately
- Deerfield
- Greenfield
Get in touch
Car not drivable? Send it to Full Tilt
Send photos or stop by. We respond right away and aim to write your estimate within 24 hours. We always need your VIN, phone number and email. If the car is on a tow truck now, call the shop and we will take it from there.